Last updated: 29 May, 2020
The following definitions apply to these Terms & Conditions:
- “Terms” refers to the Terms & Conditions.
- “Company”, “us”, “we”, “our” all apply to Ignite Software & Design.
- “Site” the PrintMe.online website powered and owned by Ignite Media & Events.
- “Service/s” includes any of the services on the website powered and owned by Ignite Media & Events.
- “Content” includes all materials and information incorporated within the Site.
- “User/s”, “your”, “you” refers to anyone that accesses the Site.
- “Buyer” refers to anyone that has made an order and successful payment.
- “Successful Payment” refers to a payment that has been received by credit or debit card, and/or a cheque that has been sent to us that has cleared.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Your use of the Site and its Services following any changes mean that you agree to the latest Terms.
All materials that are part of this Site, such as images, designs, templates, photographs, video clips, and written or other materials (“Contents”) are the sole properties of the Company. The Contents of the Site, and the Site as a whole, are intended for only personal, non-commercial uses. Visitors, users, and others who access the Site may not reproduce, publish, distribute, display, create derivative works from, or otherwise sell or profit from the Contents, the Site, or the software used on the Site. No terms grant you the right or license to use any trade mark, design right, or copyright owned or controlled by the Company.
Content uploaded to the site, or created on the site are the property of the User. The Company has no claim on the intellectual properties of the User as long as the terms have been abided by and no Company owned Content has been incorporated in any way into the User’s Contents.
The PrintMe.online website hosts a service that allows a user to select a product(s) from a list of available products, customize the product(s), make an order, and receive the order via delivery.
If you wish to purchase any product or service made available through the Site you may be asked to supply certain information relevant to your purchase including, without limitation, your first and last name, email address, billing and shipping address information, and credit or debit card details. The Buyer agrees that all personal details provided when creating their order are correct. Once the order is made the User will receive a confirmation email. This email will contain a disclaimer that reminds the Buyer that the acceptance of the order is conditional on the Company’s approval, and is not to be treated as a formal agreement between the Buyer and the Company.
The Company reserves the right to decline to print an order should the design conflict with the values and principles of the company. Examples of this are designs that are of a political, religious, violent, abusive, or sexually explicit nature. Orders that are deemed to be in violation of this rule will be cancelled without the obligation to give a reason for the cancellation, and without any liability to the Company whatsoever. Users who have their orders cancelled will be notified of the cancellation.
The Company reserves the right to amend User submissions for all products in order to optimize its design during printing. Should there need to be a significant amendment, the order will be placed on hold and the Buyer will be notified of the issue.
The Company has made every effort to ensure that the Site accurately presents the colors and designs that the User has selected. However, we can not guarantee that the actual colors and final look of the product will be the exact same as what the User’s phone, computer, or screen displays. This Term also applies to the materials used in the printing process. All materials and printing are of industry standards.
The Company will not be held liable for order or delivery failures that are due to reasons outside of their control (“Force Majeure”), including but not limited to, strikes, power failures, government actions, or natural disasters.
The only accepted forms of payment are online by debit or credit card. Purchases will not begin processing until an online payment is made (“Successful Payment”).
The prices displayed on the Site are quoted in Bahraini Dinars. Online purchases can be made from any country.
Links To Other Web Sites
Our Site may contain links to third-party web sites or services that are not owned or controlled by the Company. We assume no responsibility for the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any such web sites or services.
By using the Site you acknowledge that your use is at your risk, and that you assume full responsibility for any costs or damages made in connection with the Site or products ordered from the Site. You also agree that the Company will not be held responsible or liable for any damages of any kind related to your use of the Site and products ordered from the Site.
Termination of Access
The Company reserves the right, at its sole discretion, to terminate and close the account of any User to the Site and its Services, at any time, without any notice, and without any liability whatsoever to the User.
Confirmation emails are only a conditional acceptance of your order. As stated in our Terms & Conditions we reserve the right to reject any order without the obligation of assigning a reason for it. Should your order be rejected or put on hold due to design issues, you will be notified either through e-mail or the phone number provided in your registration.
Products purchased through the PrinME website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is made, we will send you a confirmation email.
Deliveries will be performed by professional drivers engaged by PrintME. The delivery service is available from 10 am until 4 pm from Saturday to Thursday only, and no deliveries will be made on Friday or public holidays. You may be required to sign for delivery note and provide a valid form of identification when your order is delivered. If you are not available to take delivery of your order, we will attempt a second delivery to the physical address that you provided during the online ordering process. If the second delivery attempt is also unsuccessful then an additional delivery fee of BD 1, will be charged per delivery attempt. The above is for local deliveries in the Kingdom of Bahrain only, and international deliveries are subject to different policies that are imposed by the courier.
PrintME will store the completed order for 30 days from the date of the order placed on website, if no further delivery has been arranged then the order will be destroyed.
Once a successful payment has been made, the order will begin processing. At this point, an order cannot be cancelled under any circumstances, and changes may not be made. As such, it is incredibly important that the Buyer is sure that they have customized the product in the way they want.
Because all our printed products are custom manufactured for each customer and have no resale value, no returns are accepted except under the conditions stated below.
Defective products or products misprinted due to printer’s error will be re-manufactured and shipped regular delivery at our expense.
Misprinted products due to customer error are not returnable. This includes all work printed after customer has submitted the final design online. This policy holds true even in cases where we have made errors in processing the customer’s files. It is the customer’s responsibility to identify all issues not related to print pre-production including but not limited to copy editing, design, formatting, and file preparation spelling mistakes.
You have 3 calendar days to notify us in writing if your product is defected or misprinted. If we receive no such notification, it is understood the job has been accepted and that we have satisfied all terms, conditions, and specifications of the order.
In cases where the Buyer has an issue with the delivered product(s), which must be sent back at the time of delivery if the item was mailed by courier, they should email the Company to make their complaints known. At this point, it is under the sole discretion of the Company as to whether the order can be reprinted or not. This is done on a case-by-case basis and there are no guarantees for reprints.
Once you have contacted us, we will then have up to five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, we will reprint the order and deliver it with no extra charge.
We reserve the right to request samples of any allegedly defective merchandise prior to the resolution mentioned above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Any damage caused in transit must be reported within 48 hours after delivery. Customer must inspect goods at time of delivery and note any visible damage on signed delivery receipt. Photographic documentation must be submitted in support of claims.