Customers:

Last updated: 10 May, 2023

Please read these Terms and Conditions carefully before using the PrintMe.online website (the “Site”) operated and owned by Ignite Media & Events (the “Company”). By accessing the Site you agree to be bound by these Terms & Conditions (“Terms”), as well as the Privacy Policy. All of which apply to any visitors, users, and others (“Users”) who access or use the Site. The Terms are held under the governing laws of the Kingdom of Bahrain.

Definitions
The following definitions apply to these Terms & Conditions:

“Terms” refers to the Terms & Conditions.
“Company”, “us”, “we”, “our” all apply to Ignite Software & Design.
“Site” the PrintMe.online website powered and owned by Ignite Media & Events.
“Service/s” includes any of the services on the website powered and owned by Ignite Media & Events.
“Content” includes all materials and information incorporated within the Site.
“User/s”, “your”, “you” refers to anyone that accesses the Site.
“Buyer” refers to anyone that has made an order and successful payment.
“Successful Payment” refers to a payment that has been received by credit or debit card, and/or a cheque that has been sent to us that has cleared.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Your use of the Site and its Services following any changes mean that you agree to the latest Terms.

Content
All materials that are part of this Site, such as images, designs, templates, photographs, video clips, and written or other materials (“Contents”) are the sole properties of the Company. The Contents of the Site, and the Site as a whole, are intended for only personal, non-commercial uses. Visitors, users, and others who access the Site may not reproduce, publish, distribute, display, create derivative works from, or otherwise sell or profit from the Contents, the Site, or the software used on the Site. No terms grant you the right or license to use any trade mark, design right, or copyright owned or controlled by the Company.

Content uploaded to the site, or created on the site are the property of the User. The Company has no claim on the intellectual properties of the User as long as the terms have been abided by and no Company owned Content has been incorporated in any way into the User’s Contents.

Orders

The PrintMe.online website hosts a service that allows a user to select a product(s) from a list of available products, customize the product(s), make an order, and receive the order via delivery.

If you wish to purchase any product or service made available through the Site you may be asked to supply certain information relevant to your purchase including, without limitation, your first and last name, email address, billing and shipping address information, and credit or debit card details. The Buyer agrees that all personal details provided when creating their order are correct. Once the order is made the User will receive a confirmation email. This email will contain a disclaimer that reminds the Buyer that the acceptance of the order is conditional on the Company’s approval, and is not to be treated as a formal agreement between the Buyer and the Company.

The Company reserves the right to decline to print an order should the design conflict with the values and principles of the company. Examples of this are designs that are of a political, religious, violent, abusive, or sexually explicit nature. Orders that are deemed to be in violation of this rule will be cancelled without the obligation to give a reason for the cancellation, and without any liability to the Company whatsoever. Users who have their orders cancelled will be notified of the cancellation.

The Company reserves the right to amend User submissions for all products in order to optimize its design during printing. Should there need to be a significant amendment, the order will be placed on hold and the Buyer will be notified of the issue.

The Company has made every effort to ensure that the Site accurately presents the colors and designs that the User has selected. However, we can not guarantee that the actual colors and final look of the product will be the exact same as what the User’s phone, computer, or screen displays. This Term also applies to the materials used in the printing process. All materials and printing are of industry standards.

The Company will not be held liable for order or delivery failures that are due to reasons outside of their control (“Force Majeure”), including but not limited to, strikes, power failures, government actions, or natural disasters.

Payments

The only accepted forms of payment are online by debit or credit card. Purchases will not begin processing until an online payment is made (“Successful Payment”).

The prices displayed on the Site are quoted in Bahraini Dinars. Online purchases can be made from any country.

Links To Other Web Sites
Our Site may contain links to third-party web sites or services that are not owned or controlled by the Company. We assume no responsibility for the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any such web sites or services.

Liability
By using the Site you acknowledge that your use is at your risk, and that you assume full responsibility for any costs or damages made in connection with the Site or products ordered from the Site. You also agree that the Company will not be held responsible or liable for any damages of any kind related to your use of the Site and products ordered from the Site.

Termination of Access
The Company reserves the right, at its sole discretion, to terminate and close the account of any User to the Site and its Services, at any time, without any notice, and without any liability whatsoever to the User.

Account Deletion Policy
If you wish to delete your account, you can email us at info@printme.online with the email address used to create the account. Upon receipt of the email, we will process the request within 30 days and send a confirmation email to the user once the account has been deleted.

Confirmation emails are only a conditional acceptance of your order. As stated in our Terms & Conditions we reserve the right to reject any order without the obligation of assigning a reason for it. Should your order be rejected or put on hold due to design issues, you will be notified either through e-mail or the phone number provided in your registration.

Delivery Policy:

Products purchased through the PrinME website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is made, we will send you a confirmation email.

Deliveries will be performed by professional drivers engaged by PrintME. The delivery service is available from 10 am until 4 pm from Saturday to Thursday only, and no deliveries will be made on Friday or public holidays. You may be required to sign for delivery note and provide a valid form of identification when your order is delivered. If you are not available to take delivery of your order, we will attempt a second delivery to the physical address that you provided during the online ordering process. If the second delivery attempt is also unsuccessful then an additional delivery fee of BD 1, will be charged per delivery attempt. The above is for local deliveries in the Kingdom of Bahrain only, and international deliveries are subject to different policies that are imposed by the courier.

PrintME will store the completed order for 30 days from the date of the order placed on website, if no further delivery has been arranged then the order will be destroyed.

Refund Policy

Once a successful payment has been made, the order will begin processing. At this point, an order cannot be cancelled under any circumstances, and changes may not be made. As such, it is incredibly important that the Buyer is sure that they have customized the product in the way they want.

Because all our printed products are custom manufactured for each customer and have no resale value, no returns are accepted except under the conditions stated below.

Defective products or products misprinted due to printer’s error will be re-manufactured and shipped regular delivery at our expense.

Misprinted products due to customer error are not returnable. This includes all work printed after customer has submitted the final design online. This policy holds true even in cases where we have made errors in processing the customer’s files. It is the customer’s responsibility to identify all issues not related to print pre-production including but not limited to copy editing, design, formatting, and file preparation spelling mistakes.

You have 3 calendar days to notify us in writing if your product is defected or misprinted. If we receive no such notification, it is understood the job has been accepted and that we have satisfied all terms, conditions, and specifications of the order.

In cases where the Buyer has an issue with the delivered product(s), which must be sent back at the time of delivery if the item was mailed by courier, they should email the Company to make their complaints known. At this point, it is under the sole discretion of the Company as to whether the order can be reprinted or not. This is done on a case-by-case basis and there are no guarantees for reprints.

Reprinting

Once you have contacted us, we will then have up to five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, we will reprint the order and deliver it with no extra charge.

We reserve the right to request samples of any allegedly defective merchandise prior to the resolution mentioned above.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Any damage caused in transit must be reported within 48 hours after delivery. Customer must inspect goods at time of delivery and note any visible damage on signed delivery receipt. Photographic documentation must be submitted in support of claims.

Designers:

Welcome to Collections! As a Designer on PrintMe, you aim to utilize PrintMe Services to promote and sell your original designs and facilitate the production of your physical Products upon orders from Collections.

Collections will provide these Services in accordance with the terms outlined in this User Agreement.

Terms and Conditions for Designers on PrintMe

Welcome to PrintMe! As a Designer on PrintMe, you intend to utilize PrintMe Services to promote and sell your original designs and facilitate the production of your physical Products upon orders from the Collections. PrintMe will provide these Services in accordance with the terms outlined in this User Agreement.

Respecting Intellectual Property Rights

To maintain the platform as a thriving center for creative expression, it is essential for all Users to uphold the intellectual property rights of others, including copyrights, trademark rights, and publicity rights. Designers are exclusively allowed to upload their authentic creations and offer products for sale that feature these unique works. If you wish to upload or use content that is not your own creation, you must obtain permission from the relevant rights holder. Upholding intellectual property rights and other associated rights is a foundational principle of the Collections.

Utilizing PrintMe Services

PrintMe, acting as an independent contractor based on your instructions, will facilitate the marketing and procurement of orders from Buyers for your Products within the Collections. PrintMe will also manage payments, production, and delivery.

PrintMe will provide these Services as defined in this User Agreement until termination as per its terms.

By agreeing to these terms, you acknowledge that PrintMe has the freedom to act in any capacity for any other person interested in promoting, marketing, and obtaining orders for their Products within the Collections, even if those Products are similar to yours, unless evidence of copyright infringement is provided.

License and Instructions

Alongside any other rights and licenses granted to PrintMe, its affiliates, or third parties regarding PrintMe Services, you hereby grant PrintMe the specified rights and license detailed in this User Agreement to enable us to provide the PrintMe Services. You instruct PrintMe to facilitate the sale of your Products, which includes managing payment processing and coordinating the production of your Products based on orders placed by Buyers within the Collections. PrintMe will carry out these payment and production tasks according to reasonable business practices, which may change periodically.

Sale of Your Products

The retail price charged to Buyers who purchase your Products encompasses the production cost and PrintMe's fee for hosting the Collections and managing transactions (collectively referred to as the "Base Amount"), your profit margin ("Designer Margin"), and any applicable sales tax (e.g., sales tax, GST, VAT, etc.) that PrintMe is obligated to remit to the relevant tax authorities. This total amount may be influenced by Collections discounts and shipping charges added to the retail price. Prior to making your Products available for sale, you can select the percentage mark-up for the Designer Margin, above the Base Amount, but within an automated upper limit (subject to change without notice).

You will receive an email notification at the email address registered in your account when an order is placed for your Products.

By agreeing to these terms, you understand that PrintMe does not guarantee the ability to process an order for your Products, whether at the retail price or at all. Consequently, you may not necessarily benefit from the order if it was not processed, cancelled, returned, or refunded.

Payment Terms

You authorize PrintMe to collect, hold, and distribute the retail price ("Sale Proceeds") from Buyers in accordance with the terms specified in this Payment Terms section. A shipping charge may be applied to the Customer for the shipping of the Product but will not affect the amount distributed to you.

PrintMe will deduct the Base Amount (which includes PrintMe's fee for facilitating services, including tax where applicable) from the Sale Proceeds for your Products before distributing your Margin (including tax where applicable).

Payments will be made on a monthly basis, subject to certain conditions being met, such as a minimum balance.

PrintMe may establish threshold amounts for payments within a month or another time period. If your payment amount doesn't exceed the applicable threshold for the relevant period, your payment may be postponed until the threshold is reached.

You are responsible for ensuring that PrintMe has your current contact information, payment details, and any other necessary information. PrintMe will not be held liable for any losses you incur due to providing incorrect information concerning your payment method or other details. If you cannot be paid due to providing incorrect or outdated information, your Margin may be delayed or withheld. Failing to notify PrintMe of any changes to your payment method details may result in the forfeiture of your Margin proceeds. Payment methods may change over time, and it is your responsibility to comply with any payment methods.

To verify your identity, protect account security, and comply with the law, you may be required to provide accurate information about yourself (e.g., name, address, telephone number, date of birth, tax ID or VAT number, and company registration, if applicable). You may also be asked to provide additional documents or information, such as a copy of your government-issued identification and other legally required documents. Impersonating another person or providing false information is strictly prohibited. You acknowledge that failure to provide requested information or documents may result in the termination or suspension of your account and a delay or withholding of any Seller earnings associated with your account.

Any information you choose to share in the public section of your profile may be viewed, distributed, or linked within the Collections and on third-party platforms, such as offsite marketing platforms. Once a product, design, or any information you provide is willingly published, PrintMe is not liable for any 3rd party distribution that results.

Taxation Responsibility

Each party is responsible for their own taxes related to each transaction, including taxes imposed by governments or governing authorities, and any related accounting or audit requirements resulting from obligations under this User Agreement. We advise consulting with a tax advisor regarding tax implications for you as the seller of the merchandise. This may include sales tax, VAT, GST, other transactional taxes, and income taxes.

Designer Representations and Warranties

By uploading your Content to PrintMe, you represent and warrant the following:

You own all necessary rights to the Content, including intellectual property rights and publicity rights, or you have permission from the owner to display, reproduce, distribute, create, sell, and use the Content and Products through the Collections.
The Content and Products will not infringe on the intellectual property rights or other rights of any person or entity, including copyrights, moral rights, trademarks, patents, or rights of privacy or publicity.
Your use of the Collections, Content, and Products complies with our IP/Publicity Rights Policy.
Your use of the Collections complies with the law.
Your use of the Collections, Content, and Products complies with our Community and Content Guidelines.
The Content is accurately titled, tagged, and described.
The Content does not contain defamatory or vilifying material targeting individuals, groups, races, religions, or religious groups. It is also not obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.
Your use of the Collections and Content complies with our Community and Content Guidelines.
The Content does not include malicious code, such as viruses, trojan horses, worms, time bombs, cancelbots, or other computer programming routines that could damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information.
The Content is not misleading or deceptive, does not offer or promote fraudulent goods, services, schemes, or promotions, and does not promote Products for uses or to consumers for which the Products are not intended.

PrintMe reserves the right, in its sole discretion, to review, disable, or terminate your account, and to remove or disable access to any of your Content or Products from the Collections if it believes that you or your Content have breached or are likely to breach this User Agreement or any agreement with third parties, violated the law, our IP/Publicity Rights Policy, our Community and Content Guidelines, or any of our policies, or for any other reason.

By agreeing to these terms, you also acknowledge your indemnity obligations regarding any direct or indirect harm to PrintMe or third parties arising from your breach or alleged breach of this User Agreement, as outlined in the "Indemnity" section of this User Agreement.

Disposal of Returned Products Printed with Your Content

All Designers grant PrintMe permission to facilitate the environmentally responsible disposal of any returned Product, including, but not limited to, refunds, reprints, or product sampling.

Designer Promotion Facilitation Services

PrintMe facilitates Designers' promotion and marketing of Products featuring their Content by providing the PrintMe Services, including tools to create publicly viewable Product listings and offer Products to Buyers. Buyers can discover your Products through a Collections-wide search tool and/or through third-party online and social media channels. If you choose to include your Products in offsite marketing, please note that PrintMe is not obligated to facilitate your promotion and marketing activities, and you acknowledge that these activities are not under PrintMe's control and depend on actions by third parties, such as the functionality of third-party marketing platforms and the browsing behavior of third-party platform users. You or PrintMe may exclude your Products from offsite marketing at any time, at PrintMe's sole discretion.

Indemnity

You agree to indemnify, defend, and hold harmless PrintMe, our officers, directors, employees, affiliates, agents, and representatives, as well as all third parties participating in the Collections, including, but not limited to, Manufacturers, third-party shippers, payment processors, and Licensors that have facilitated the sale or offer for sale of your Products, and each of their officers, directors, employees, affiliates, agents, and representatives from and against any and all claims, damages, losses, liabilities, costs (including, but not limited to, reasonable legal fees), or other expenses arising directly or indirectly from your breach or alleged breach of any clause of this User Agreement; any allegation that your use of the Collections, your Content, or your Products infringes or otherwise violates the copyright, trademark, trade secret, or other intellectual property or other rights of any third party; and/or your activities in connection with the Collections.

Subject to applicable law, you acknowledge and agree that PrintMe may freeze or retain all or a portion of any funds in your account to satisfy your indemnity obligations under this User Agreement, including covering any past or future legal costs resulting from your breach or alleged breach, incurred by PrintMe or the indemnified parties, or as required by a legal proceeding or the law.

This indemnity remains in effect regardless of the negligence of any party, including any indemnified person. This Indemnity section, among other unspecified provisions of this User Agreement, will survive the termination of this User Agreement.

Limitation of Liability

Without prejudice to other disclaimers and limitations of liability in this User Agreement, PrintMe will not be liable for any consequential loss or damage suffered by you arising from this User Agreement. To the extent permitted by law, all warranties and conditions implied by law are expressly excluded.